How to strike up a conversation with someone?

In the world of sales, relationships are everything. Want to win that $50,000 sale? Then you have to invest in relationships of equal value first! The cornerstones of such relationships are interest and trust. Imagine that if customers are interested in you and have a good impression of you, they will naturally be more willing to communicate with you, and even have decided in their hearts to buy products from you – this is not surprising at all!

The key to building such relationships with customers lies in our interpersonal skills. The “Action Sales” course provides some tips to help you impress customers during the first meeting:

1. Professionalism: punctuality, integrity, appropriate dress, politeness, attention to details, and sincerity.
2. Positive attitude: always smile, maintain optimism and sense of humor.
3. Sincere compliments: Sincere compliments always touch people’s hearts.
4. Appropriate address: Accurate and appropriate address will make people feel comfortable.
5. Customer-centricity: Talk about the customer’s person or organization, not yourself or your company’s products.
6. Show interest: Discuss topics of mutual interest or express interest through words and body language.
7. Listening: This is one of the most important interpersonal skills, including asking questions, keeping open body language, taking notes, etc.

How to strike up a conversation with people?

I sincerely hope that you can build a good relationship with every customer and lay a solid foundation for successful sales. When negotiating with customers of different personalities, we also need to adopt different strategies. For example, when encountering a customer who speaks fast, we should speed up the speech to avoid making the other party impatient.

If the customer is extroverted and likes to chat, let them talk as much as they want and listen more. For introverted customers who are not willing to speak, we should use more open-ended questions to guide them to speak in order to obtain the required information. For those customers who are very time-conscious, we should avoid small talk to avoid wasting their precious time. Such detail handling can make you like a duck in water in the sales process.